Business Telephony

Command Center Business Telephony

Telephony Dashboard

Real-time overview of call activity, active extensions, and PBX health.

Live System

Total Calls

12,482

14.5%vs yesterday

Answered

9,842

78.8% of total

Missed

612

4.2%vs yesterday

Avg Duration

4m 12s

SteadyOver 30 days

Recent Call Activity

View All CDR

Time	Caller	Dialed / Destination	Status	Duration	Talk Time	Rec	Tags	Actions
Loading Live Activity...

Quick Actions

AI Voice Agents Coming Soon

Automate Your Calls

Deploy conversational AI to handle frontline support and routing.

PBX Health

Calculating...

Online Extensions

-- / --

CPU Usage

14%

Disk Utilization

42%

SIP Trunks: Connected

Database: Synced

Live Polling

Command Center Business Telephony

PBX Configurations

Manage tenant settings, PBX database connections, AI transcription models, and global tags.

Loading Data...

Clients

PBX Systems

CEL Enabled

Backfill Issues

VM Queue > 0

	Client / PBX Name	Domain	IP Address	Mode	CEL	VM Queue	Last Backfill	Status	Total Calls	Actions
	{{ pbx.tenant_name }} {{ pbx.pbx_name }}	{{ pbx.db_hostname }}	{{ pbx.ami_hostname \|\| 'N/A' }}	{{ pbx.ingest_mode }}	Enabled Disabled	{{ Number(pbx.vm_sync_queue \|\| 0).toLocaleString() }}	{{ new Date(pbx.last_backfill_at).toLocaleDateString() }} {{ new Date(pbx.last_backfill_at).toLocaleTimeString() }} -	{{ (pbx.backfill_status && pbx.backfill_status.toLowerCase().indexOf('fail') !== -1) ? 'Action Required' : (parseInt(pbx.vm_sync_queue \|\| 0) > 0 ? 'Warning' : 'Healthy') }}	{{ Number(pbx.call_count \|\| 0).toLocaleString() }}
No PBX systems found matching your search.

Showing {{ (currentPage - 1) * itemsPerPage + 1 }} to {{ Math.min(currentPage * itemsPerPage, filteredPbxs.length) }} of {{ filteredPbxs.length }} results

{{ (selectedPbx.backfill_status && selectedPbx.backfill_status.toLowerCase().indexOf('fail') !== -1) ? 'Action Required' : (parseInt(selectedPbx.vm_sync_queue || 0) > 0 ? 'Warning' : 'Healthy') }} CEL Enabled Mode: {{ selectedPbx.ingest_mode }}

Client

IP Address

Timezone

Start Date

{{ selectedPbx.ingest_start_date ? new Date(selectedPbx.ingest_start_date).toLocaleDateString() : 'N/A' }}

Total Calls

VM Queue

Imported Today

Last Backfill

{{ selectedPbx.last_backfill_at ? new Date(selectedPbx.last_backfill_at).toLocaleDateString() : 'Never' }}

CEL Status

Start Date

{{ selectedPbx.ingest_start_date ? new Date(selectedPbx.ingest_start_date).toLocaleDateString() : 'N/A' }}

System Health

AMI (Asterisk Manager)

Connected • {{ selectedPbx.ami_hostname }}

MySQL Database

Connected

CEL Ingest

VoIPMonitor

Connected

Backfill & Import

Last Backfill

{{ selectedPbx.last_backfill_at ? new Date(selectedPbx.last_backfill_at).toLocaleString() : 'N/A' }}

VM Queue

{{ Number(selectedPbx.vm_sync_queue || 0).toLocaleString() }} with messages

Status {{ selectedPbx.backfill_status || 'Unknown' }}

Quick Actions

Detailed ingest logs and backfill job history will be displayed here.

⚙ {{ editingPbx ? 'Edit Configuration' : 'Add Configuration' }}

For: {{ pbxModalTenantName }}

PBX Name *

Location

DATABASE CONNECTION

DB Hostname *

DB Port

DB Username

DB Password

CDR Database

Dimensions Database

INGESTION SETTINGS

Ingest Mode

Has CEL?

Ingest From

AMI CONNECTION

AMI Host

AMI Port

AMI Username

AMI Password

VOIPMONITOR INTEGRATION

VM Hostname / IP (SSH Tunnel)

VM Port (SSH usually 22)

VM / SSH Username

VM / SSH Password

VM Database Name

RECORDING DETAILS (SFTP/SSH)

Recording Host (e.g. Synology)

SSH Port

SSH Username

SSH Password

Base Path on Server

COMPANY SUMMARY / BACKGROUND

FOUNDER / KEY PEOPLE

BUSINESS TYPE / PRACTICE AREA

ADDRESS / LOCATION ALIASES

KNOWN NAMES & TERMS

🔍

Markdown Preview

Manage user access and feature permissions.

USER / ROLE	CREDENTIALS	CDRS	FLOW	TRANS	AUDIO	DL	ADMIN	ACCESS SCOPE
No users added yet. Click Add User to create credentials.
{{ (u.name \|\| '?').charAt(0).toUpperCase() }}	Req. Change Send Email

ⓘ Users only see calls they are authorized to access after login.

No custom tags defined. Click + Add Tag to create one.

Custom Tag #{{ i + 1 }} — {{ t.tag_name }}

STEP 1 — DESCRIBE THE RULE

STEP 2 — TAG NAME

Suggested: {{ t._suggestedName }}

STEP 3 — PICK AN ICON

{{ e.char }} No suggestions

Custom Image Attached

Upload Custom Image...

STEP 4 — BACKGROUND COLOR

▾

Active Show Reason

{{ t.icon }} {{ t.tag_name || t._suggestedName }} preview

CDR Row Preview (Example)

(561) 555-0123 John Smith 5/7/2026 11:42 AM 06:38 Inbound

{{ t.icon }} {{ t.tag_name || t._suggestedName }} ▶

Telephony Dashboard

12,482

9,842

612

4m 12s

Recent Call Activity

Quick Actions

Automate Your Calls

PBX Health

-- / --

14%

42%

PBX Configurations

{{ selectedPbx.pbx_name }}

{{ editingTenant ? 'Edit Company' : 'Add Company' }}

⚙ {{ editingPbx ? 'Edit Configuration' : 'Add Configuration' }}

DATABASE CONNECTION

INGESTION SETTINGS

AMI CONNECTION

VOIPMONITOR INTEGRATION

RECORDING DETAILS (SFTP/SSH)

Markdown Preview

Custom Tag #{{ i + 1 }} — {{ t.tag_name }}

CDR Row Preview (Example)

▶ Run Backfill

{{ progressDone ? (progressError ? '✘ Backfill Failed' : '✔ Backfill Complete') : '▶ Ingesting Records...' }}

⚠ Confirm Delete

{{ testResult.success ? '✔ Connection Successful' : '✘ Connection Failed' }}

📋 PBX Setup Script

Manage Users

Edit User

AI Context Builder

Current Vocabulary Dictionary